What our Customers say...

Why SERVPRO Testimonials

Very responsive and good communication.

Extremely nice people to work with. Fast, hard, pleasant in all respects. Would high recommend to anyone. 

SERVPRO of Dane County West was here within one day and did a quick and much needed cleanup. They are now in the middle of rebuilding.

Brandon and Crew did a fantastic job! They were professional and on time and made a stressful situation much better!


Mold remediation was evaluated and discussed. Service of mold remediation was performed. Images showing before and after were helpful to me to see the work progress performed. Clean up after work performed was done well.

A huge shout out to Brenda, Jim, and Sarah for saving my seller when mold was discovered in the attic during a home inspection. They were prompt to assess the damage and 3 days later they were able to start the remediation process. Everyone is so knowledgeable, professional and they kept us in the loop every step of the way. Thank you SERVPRO! I look forward to referring more people your way.

Awesome company! Extremely professional, friendly, and left you with the impression that they cared and were passionate in what they do! Would highly recommend. Reasonably priced and quick to respond. Thank you!

SERVPRO of Dane County West was great to work with! They were very quick and responsive, they worked seamlessly with our insurance company, and we didn't have to worry about a thing. They were great to work with, from start to finish. Thank you!

SERVPRO is always professional and timely. They have also helped me with Covid cleanings, and I've been completely blown away by their expertise. They always follow up - I wish every service could be like this.

We were left without services by another company on a move-out cleaning with the final walk-through in just a few hours and SERVPRO of Dane County West was fantastic. Sarah was ready, willing, and able to help us get a crew for the cleaning last minute. Their team arrived 20 minutes later and saved the day. We are very grateful to their team, they did a thorough job on a last minute timeline at a reasonable price. We highly recommend their franchise and services.

Working in an insurance office, I have had the pleasure of working with SERVPRO of Dane County West on a number of occasions. They do an amazing job from start to finish! Highly recommend them :)

Thank you to SERVPRO of Dane County West for disinfecting our squads! 

Thank you so much to Brenda and her crew at SERVPRO of Dane County West for the donation of their time and supplies to clean and disinfect all of our fire department vehicles!

We want to give a HUGE thank you to SERVPRO of Dane County West for disinfecting each one of our squads at no cost! The cleaning that Brenda, Heather, and Cindy did earlier this morning is truly appreciated. Thank you, Heather and Jim McEllistrem for your very kind donation!

Thank you for sanitizing all of our apparatus.  Your generosity is appreciated by all of us! 

A handwritten note sent to us and signed by the Middleton Firefighters

The Cross Plains Police Department would like to thank SERVPRO of Dane County West for donating their time and equipment to disinfect our squad cars. They used a disinfectant that will continue to work proactively.

Your example of kindness gives meaning and value to our lives as police officers help raise up above our troubles and battles. Thank you, we sincerely appreciate your kind gesture.

SERVPRO of Dane County West was great to work with, knowledgeable, and very professional. 

Professional and Thorough! Thank you! 

I had a great experience using SERVPRO of Dane County West to help clean up a leaking pipe to mitigate any mold and rotted wood.  They were professional, quick and left everything better than what it was before.  I would recommend using them and would use them again if needed. 

Great team came to our home and did a fantastic job. They were very sensitive to our material that we had to sort through. Very patient and helpful!

Heather and her team at SERVPRO of Dane County West are the best at what they do in Dane County.  They help people in some of the worst times of their lives and help make it right.  They are the only company that I would send people to if they experienced fire, water, mold or storm damage. 

SERVPRO of Dane County West is so helpful!  They are always just a phone call away! I've referred several people to them after catastrophic flooding this past summer. 

SERVPRO of Dane County West was simply amazing to work with...PROMPT, FRIENDLY, HELPFUL, EDUCATIONAL and FLEXIBLE. Top notch service. 

SERVPRO of Dane County West and the owners, Jim and Heather, are two of the nicest people. Not only are they professional and responsive, but maintain a sense of calm in stressful situations.  I highly recommend them for a myriad of reasons. 

Thanks so much for a job well done.  I really appreciate it. 

Thank you for everything! All true professionals - just great! Thank you, Sarah! 

SERVPRO of Dane County West and the owners Jim and Heather have done a wonderful job for the many clients I have referred to them. "Responsive", " so helpful and kind", and "hard working" are just a few of the comments I have received about their service. SERVPRO usually shows up when life is stressful--flooding, mold, fire--not fun stuff...I cannot think of better people to call than Jim and Heather when life throws you a curve ball. Highly recommend their service.

Brandon, thank you for all you have done.I don't know how I could have gotten through all this without your help. You have been patient, knowledgeable, and instrumental in getting my house back together. 

We thank you and your crew for determining we were being covered in mold in our closet.  Also, your company came back following your initial inspection and removed all the mold affected drywall and insulation.  Thank you so much!