What our Customers say...

Storm Damage Testimonials

I have used SERVPRO a few times and they have always been so responsive, on time, and very professional! Highly recommend them for any of your needs!

We had a water leak into a lower-level office space, and the crew did a great job of assessing the problem and implementing a solution to get things dried up. Great work!

Thank you so much for the work you did for us. The crew did an outstanding job!  Please pass this message along to the crew leader and his crew. I would recommend you guys to everyone. 

Very quick to come out and help with water remediation, very communicative, and prompt. Would recommend overall.  


I have used SERVPRO of Dane County West services twice this past year for water damage (bad luck this year!). Their professionals were timely, kind, and hard-working.  They explained everything that they were doing and gave a timeline of how long it would take for the water damage to dry.  I hope that I don't need their services again, but should I have an issue I know who to turn to. 

The SERVPRO of Dane County West crew was very professional and communicated to me on a regular basis throughout the process of drying my home.  I highly recommend SERVPRO. 

Heather and Jim at SERVPRO of Dane County West are great to work with! They have responded quickly to every situation our office has referred to them. I really appreciate them communicating what is going on each step of the process.

If you are in need of a professional service to help dry you out from all these floods, we had a great experience with SERVPRO of Dane County West out of Verona, WI. 

Keep up the great work SERVPRO of Dane County West! Madison needs your help more than normal.  It is hard seeing everyone going through this rough time. It is not easy, but everyone pulling together helps. 

Very happy with the excellent customer service we received during a difficult time!  SERVPRO of Dane County West staff worked with me over the phone while I was several states away on vacation while also working with my brother who was taking care of the house while we were away.  They worked well with my insurance company as well! 

My experience with SERVPRO of Dane County West was outstanding. Imagine coming home on a Saturday to the most horrific sewer smell coming from my basement only to discover that the septic had backed up into our home from the storm. The SERVPRO owners sent 2 professionals over and had everything cleaned up in a matter of hours. They worked extremely hard and efficiently in some disgusting conditions and in addition to all of that they were polite and showed concern for our home. I happily would have paid double for the service they provided. In addition they left some equipment to finish the job after they left and I received a call from the office indicating what day and time they were planning to pick up the equipment. Seems like a small thing, but with a busy schedule and kids the attention to detail made all the difference. When we received our bill it had a hand written note from the franchise owner. Needless to say I was impressed with the entire experience and would most definitely recommend SERVPRO of Dane County.

Jim and the staff at SERVPRO of Dane County West were wonderful to work with. We would highly recommend them to friends and family!

I can vouch for these guys - they are awesome!! Jim and Heather will treat you right. 

The SERVPRO of Dane County staff were courteous, polite and very helpful explaining the process of drying our flooded basement. They helped ease our worries about future mold issues and did a great job. I would definitely recommend SERVPRO of Dane County West. 

I recently had SERVPRO of Dane County West to my home after having water damage to my finished lower level...ugh! They responded to my call right away and were over the next day to assess damages. They put my mind at ease as to what things I could keep and what things would see effects of water damage down the road. The process with SERVPRO of Dane County West was very easy and professional. I felt that I could take care of my own business and let them take over. I have dealt with a lot of contractors over the last 20 years being in the real estate field and I highly recommend them to any of my family, friends and past clients. Truly a great experience in not such an easy time for myself and family. Thank you Heather & Jim and the SERVPRO team! 

In June 2015, our home was damaged by a tornado. We had glass everywhere. Water came in all 3 floors of our home. We called SERVPRO to clean up to avoid permanent damage to our home from the water. They arrived within several hours & worked tirelessly to mitigate water damage, cleaning up glass in our driveway, insulation and roof debris in our yard. Fans and dehumidifiers were brought in to help with all the moisture in our home. I would recommend SERVPRO to anyone.