24/7 Emergency Service
SERVPRO of Dane County West Employee Photos
Jim McEllistrem
Owner-Operator
Jim McEllistrem is the President and Owner of SERVPRO of Dane County West. Jim oversees all aspects of the business. Jim’s goal is to make sure our customers are taken care of in the best possible manner.
Jim is IICRC certified in water damage restoration and applied structural drying. Jim is also trained in Mold remediation as well as fire damage restoration. Jim has a general contractor’s license and is certified as a lead-safe renovator in Wisconsin.
- IICRC water damage restoration certification
- IICRC applied structural drying certification
- Trained in Mold remediation
- Lead-safe renovator
- General Contractors license
Heather McEllistrem
Marketing & Sales Department/Co-Owner
As a Co-Owner and Director of Marketing, Heather is dedicated to ensuring that SERVPRO of Dane County West adheres to the highest fire, water, mold and rebuild standards in the industry. Heather works with Insurance agencies, property managers and business owners within the area to increase SERVPRO brand awareness and market retention to ensure quality results and make it "Like it never even happened".
Heather plans and oversees advertising and promotion activities including print, and electronic media; website, social media optimization and search engine optimization. She is also responsible for developing marketing plans, creating and maintaining a comprehensive database management system, and promoting continuing education courses and seminars.
Phill
Marketing Department
Phill is one of our Marketing Specialists here at SERVPRO of Dane County West. Phill is responsible for creating the Emergency Ready Profiles for our commercial customers and assists with our website, Search Engine Optimization and Social Media Optimization. Phill's extensive background in graphic design and web development make him well suited for this position.
Sarah Laufenberg
Office Manager
Sarah Laufenberg is the office manager at SERVPRO of Dane County West. Sarah’s experience in insurance and customer service allows her to handle our customer's concerns and questions with great care and efficiency. Sarah is IICRC certified in water restoration enabling her to ask the right questions to ensure our customers get the proper response from our production crews. Along with dealing with our customers, Sarah works with management and production to ensure that your loss is dealt with in a timely and efficient manner.
Office Phone: #608-497-3331
Office Email: office@SERVPROdanecountywest.com
Steven Tracy
Reconstruction Department - Project Manager
Steven Tracy is our Project Manager responsible for rebuilds and repairs. Steven has 20 years of construction experience, enabling him to ensure the repairs to your property are done properly and as timely as possible. Steven works with our customers, adjusters, and agents to ensure everyone has the information they need to feel assured the project is running smoothly.
In addition to his decades of experience, Steven is IICRC (ASD) Applied Structural Drying certified.
Tyler Pollock
Production Department - Production Manager
Tyler is the Production Manager here at SERVPRO of Dane County West. With years in the restoration services industry he is well trained in working on a variety of emergencies, from fire and water damage, to chemical spills and biohazard cleaning.
Tyler has the following certifications from the Institute of Inspection Cleaning and Restoration (IICRC): Water Removal Technician, Applied Structural Drying Technician, Lead, and trauma/biohazard. He is deeply committed to helping minimize any interruption to your life in fire and water restorations.
Tyler has not only completed the following SERVPRO Employee Certification Training modules but also oversees continued education for the production teams including:
- Crew Training
- Fire Restoration
- Water Restoration
- Carpet & Upholstery Cleaning
- Certified: SERVPRO Cleaning Program - commercial cleaning service
- Bio-Remediation
- Contents Management
- Commercial Restoration
All employees are enrolled in web-based training modules for continued education. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.
Carlos
Production Department
Carlos is a Production Technician here at SERVPRO of Dane County West. Carlos is committed to helping people with their fire and water losses.
All SERVPRO of Dane County West Team members are enrolled in web-based training modules for continued education. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.
Kimberly
Production Department
Kimberly is a Cleaning Technician here at SERVPRO of Dane County West. Kimberly is committed to helping people with their fire and water losses.
All SERVPRO of Dane County West Team members are enrolled in web-based training modules for continued education. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.
Katherine
Production Department
Katherine is a Production Technician here at SERVPRO of Dane County West. Katherine is committed to helping people with their fire and water losses.
All SERVPRO of Dane County West Team members are enrolled in web-based training modules for continued education. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.
Fermin
Production Department
Fermin is a Production Technician here at SERVPRO of Dane County West. Fermin is committed to helping people with their fire and water losses.
All SERVPRO of Dane County West Team members are enrolled in web-based training modules for continued education. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.
Noe
Production Department
Noe is a Production Technician here at SERVPRO of Dane County West. Noe is committed to helping people with their fire and water losses.
All SERVPRO of Dane County West Team members are enrolled in web-based training modules for continued education. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.
Gerardo
Production Department
Gerardo is a Production Technician here at SERVPRO of Dane County West. Gerardo is committed to helping people with their fire and water losses.
All SERVPRO of Dane County West Team members are enrolled in web-based training modules for continued education. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.
Darinel
Production Department
Darinel is a Production Technician here at SERVPRO of Dane County West. Darinel is committed to helping people with their fire and water losses.
All SERVPRO of Dane County West Team members are enrolled in web-based training modules for continued education. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.
