Highly Trained Restoration Specialists

We at SERVPRO of Dane County West take pride in our highly trained Restoration Specialists. All employees are required to complete and pass Employee Certification Training Program (ECT), including; Crew Training, Fire Damage Restoration, Water Certification. The Crew Training Course covers job-site preparation, communication expectations, and safety in the workplace.  The Water Certification extensively covers steps 1 through 6 of the water damage restoration process; The Water Damage Restoration Process.  Fire Damage Restoration extensively covers the fire production process for technicians including; how to secure the structure and perform water mitigation from fire-fighting efforts, steps to restore power and heat, preparing structure for occupants to return and the many types of cleaning procedures for smoke and soot damage.

Customer satisfaction is of paramount importance in every aspect of our training. In addition to that, many of our Service Professionals are certified as; Applied Structural Drying Technician (ASD), Employee Certification Training Program (ECT), Lead-Based Paint Activities and Renovation (RRRP) and Water Damage Restoration Technician (WRT).

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Dane County West offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)